Return Policy
We strive for customer satisfaction and offer flexible return options:

• If you receive the wrong product.
• For quality or manufacturing defects.
• For damaged items.
• If the product doesn’t suit your decor, a refund (minus partial freight costs) will be provided.

Contact us at phooldaanind@gmail.com or +91 9321234768 to initiate a return.

Breakages
For transit damage or breakages, share a picture via WhatsApp to +91 9321234768. Please retain original packaging for safe return.

Cancellation Policy
To cancel an order, contact phooldaanind@gmail.com or +91 9321234768 within 24 hours.

• Cancellations after 12 hours are not accepted if the order is packed or shipped.
• COD non-acceptance may restrict future orders.

Note: Handmade products may have slight variations, adding to their uniqueness and not considered defects.

Return Process

• Returns are accepted within 7 days of delivery for damaged, defective, or incorrect products.
• Email phooldaanind@gmail.com with two images (damaged part and entire product).
• We’ll confirm return status within 2-3 days and arrange a reverse pickup (takes 7-10 days).
• Ensure original packaging, tags, manuals, and invoices are included. Print 3 documents for logistics.

Refunds
Refunds are processed within 2-3 days of receiving the product:

• Prepaid orders: Refunded to the original account.
• COD orders: Refunded via NEFT (provide account details).
• Store Credits: Immediate, with no expiry or restrictions.

Refunds may take 5-6 days to reflect in your account.

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Phooldaan is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9987300557 or mandar@phooldaan.com

• Brand Name: Phooldaan
• Product Main Category: Spiritual Decor
• Product Sub-category: Divine Collection
• Material: Polyresin
• Dimensions: Height - 38 cm
• Weight: 7 kg
• Country of Origin: India
• Occasion: Perfect for home decor and gifting
• Product Code: SDDC425